Refunds

Last updated 2 October 2026

Paid plans are sold through Dodo Payments, our payment partner, which also sends refunds back to you.

Event Pass

An Event Pass is refunded in full if you ask within 14 days of buying it and the event’s date has not yet passed.

You can cancel at any time from your billing page. The plan then runs to the end of the period paid for.
The first payment is refunded in full if you ask within 14 days of it.
Renewal payments are not refunded; cancelling stops the next one.

If you were charged twice, or a paid feature did not work, tell us and we will put it right, whenever it happened.

Tell us the email address of your account and the date of the payment. A contact address will be listed here before Invitely opens to the public.

We answer within three working days. The money goes back to the way you paid, usually within five to ten working days.

The paid features switch off and the limits of the free plan apply again. Your events and guests stay as they are.

This policy adds to any rights you have under the law where you live; it does not replace them. The rest of the rules are in the terms.